In the grocery sector, a gapless cooling chain is essential, but tricky – goods are continuously being taken out or restocked. Of course, all this activity must leave the refrigerators cold. That’s where the Wiesbaden company Eckelmann comes in. For more than 40 years, Eckelmann has been an automation partner and expert in mechanical and systems engineering all around the world. Its precise cooling controllers are also installed in many German grocery stores. To guarantee smooth functioning, service technicians need access to various kinds of data. With our modernization concept, we have provided support to Eckelmann and created a system that simplifies maintenance processes through location-independent near-time access.