Privacy Policy

GDPR compliant data protection statement

DATA PROTECTION STATEMENT

(Valid from: 2021–11–30)

Data protection is very important to us (hereinafter referred to as “INNOQ”, “we”).

As the responsible party within the meaning of the applicable data protection laws, we take all measures required by the applicable data protection laws to ensure the protection of your personal data.

For all questions regarding data processing at INNOQ (both innoQ Deutschland GmbH and innoQ Schweiz GmbH) and the exercise of your rights, you can also contact our data protection officer free of charge.

INNOQ Data protection officer 2B Advice GmbH Joseph Schumpeter Allee 25 53227 Bonn GERMANY Tel: +49 (228) 926165 120 innoq@2b-advice.com

SCOPE OF THE DATA PROTECTION STATEMENT

With the processing of personal data the legislator means activities such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.

Personal data is all the information that relates to an identified or identifiable natural person.

This data protection statement concerns the personal data of customers, interested parties, applicants or visitors.

This data protection statement applies to our website www.innoq.com, as well as for the website:

WHICH PERSONAL DATA DO WE PROCESS

When you contact us e.g. as an interested party or customer, we collect your personal data. This may happen, for example, if you are interested in our products, register for our online services, contact us via our communication channels or if you use our products or services in the context of existing business relationships.

We process the following types of personal data:

  • personal identifiable information (PII) e.g. first and last name, address data, e-mail address, telephone number, fax number
  • Contracts‘ data e.g. customer number, order number, invoice data
  • Company-related data e.g. company name, department, activity
  • Data on your behaviour online e.g. IP addresses, user names, data on your visits to our website, in the customer portals or in the app, actions carried out on our websites and in the customer portals, place of access
  • Information about your interests and wishes, which you communicate to us e.g. via our contact form or other communication channels
  • Information about your professional career
  • e.g. vocational training, previous employers, other qualifications and other information comparable to these categories of data.

SENSITIVE DATA

Sensitive data and special categories of personal data such as information on religious or trade union membership, are not collected in this way.

USE OF COOKIES

COOKIES

The Internet pages partly use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

You can learn more about cookies for example at allaboutcookies.org

Certain social media features of our website are provided by third parties. These features can only be used if you have previously agreed to the use of cookies.

Please click the following button to disable the social media features:

WHAT DO WE PROCESS YOUR PERSONAL DATA FOR - AND ON WHAT LEGAL BASIS?)

PERFORMANCE OF THE CONTRACT**]

We process your data in order to fulfil our contracts. This also applies to information that you provide to us in the context of pre-contractual correspondence. The specific purposes of the data processing depend on the respective product and the submitted request and can also be used to analyse your needs and to check which products and services are suitable for you.

PERFORMANCE OF THE CONTRACTUAL RELATIONSHIP

For the execution of the contractual relationship we need your name, your address, your telephone number or your e-mail address so that we can contact you.

OFFERING GOODS AND SERVICES

We also need your personal data to be able to check whether and which products and services we can and may offer you.

Details on the respective purposes of data processing can be found in the contractual documents and our General Terms and Conditions of Business.

CARRYING OUT THE APPLICATION PROCESS

We process your data that you have sent us as part of your application to check whether your professional qualifications are suitable for the advertised position. We only use your information for the application process and transfer it to your personnel file when a contract is concluded. If no agreement is reached, your information will be deleted or destroyed. We will not use your application information for any other purpose than to conduct the application process.

INNOQ NEWSLETTER

You have the opportunity to register for our INNOQ newsletter via our website. For sending it we only need your e-mail address, all other information is voluntary.

We use rapidmail to send our newsletter. Your data will therefore be transmitted to rapidmail GmbH. In doing so, rapidmail GmbH is prohibited from using your data for purposes other than sending the newsletter. rapidmail GmbH is not permitted to pass on or sell your data. rapidmail is a German, certified newsletter software provider that has been carefully selected in accordance with the requirements of the DSGVO and the BDSG.

For newsletter management and distribution we also use the “Mailchimp” service of The Rocket Science Group, LLC, 512 Means Street, Suite 404 Atlanta, GA 30318. The privacy policy of Mailchimp can be found here.

At any time, you have the right to view your declaration of consent or to unsubscribe from the newsletter. Corresponding links are implemented in every cover letter to our newsletter. If you unsubscribe from our newsletter, we will immediately delete your contact details from our newsletter distribution list.

The effectiveness of an electronic consent, as it is used for the registration for the newsletter, is subject to certain requirements by law. This also includes recording your declaration of consent. We therefore log the date and time of consent, the text of the declaration of consent, the fact whether the checkbox was selected, your e-mail address and all other voluntary information. We also log the date and time of the click on the confirmation link and on the link in the confirmation e-mail. We collect this information exclusively in order to comply with legal obligations.

NEWSLETTER: TECHNOLOGY BRIEFING

You have the opportunity to register for our “Technology Briefing” via our website. For sending it we only need your e-mail address, all other information is voluntary.

We use rapidmail to send our newsletter. Your data will therefore be transmitted to rapidmail GmbH. In doing so, rapidmail GmbH is prohibited from using your data for purposes other than sending the newsletter. rapidmail GmbH is not permitted to pass on or sell your data. rapidmail is a German, certified newsletter software provider that has been carefully selected in accordance with the requirements of the DSGVO and the BDSG.

For newsletter management and distribution we also use the “Mailchimp” service of The Rocket Science Group, LLC, 512 Means Street, Suite 404 Atlanta, GA 30318. The privacy policy of Mailchimp can be found here.

At any time, you have the right to view your declaration of consent or to unsubscribe from the newsletter. Corresponding links are implemented in every cover letter to our newsletter. If you unsubscribe from our newsletter, we will immediately delete your contact details from our newsletter distribution list.

The effectiveness of an electronic consent, as it is used for the registration for the newsletter, is subject to certain requirements by law. This also includes recording your declaration of consent. We therefore log the date and time of consent, the text of the declaration of consent, the fact whether the checkbox was selected, your e-mail address and all other voluntary information. We also log the date and time of the click on the confirmation link and on the link in the confirmation e-mail. We collect this information exclusively in order to comply with legal obligations.

NEWSLETTER: DAS DIGITALE RAUCHZEICHEN

You have the opportunity to register for „Digitale Rauchzeichen“ via our website, a newsletter of the INNOQ Schweiz GmbH. For sending it we only need your e-mail address, all other information is voluntary.

For the newsletter management and distribution we use the “dodeley” service of indual GmbH, Sebastiansplatz 4, P.O. Box 377, 3900 Brig. You can find the privacy policy of dodeley here.

Your data will be transferred to Switzerland upon registration. Switzerland offers an adequate level of data protection, which corresponds to that of the EU.

At any time, you have the right to view your declaration of consent or to unsubscribe from the newsletter. Corresponding links are implemented in every cover letter to our newsletter. If you unsubscribe from our newsletter, we will immediately delete your contact details from our newsletter distribution list.

The effectiveness of an electronic consent, as it is used for the registration for the newsletter, is subject to certain requirements by law. This also includes recording your declaration of consent. We therefore log the date and time of consent, the text of the declaration of consent, the fact whether the checkbox was selected, your e-mail address and all other voluntary information. We also log the date and time of the click on the confirmation link and on the link in the confirmation e-mail. We collect this information exclusively in order to comply with legal obligations.

Published

At published.innoq.com you can sign up for a free subscription to our book Published. You can choose between the variants “print and digital version” or “digital version”. Published is released twice a year. After publication, we will send you the digital version of Published by e-mail. If you choose, you will also receive the printed version of Published by mail to the address you provide.

We use rapidmail to send you the digital version. Your data will therefore be transmitted to rapidmail GmbH. In doing so, rapidmail GmbH is prohibited from using your data for purposes other than sending Published. rapidmail GmbH is not permitted to pass on or sell your data. rapidmail is a German, certified newsletter software provider that has been carefully selected in accordance with the requirements of the DSGVO and the BDSG.

Only after successful completion of a double opt-in process will you receive Published. You have the right to view your declaration of consent or unsubscribe from the subscription at any time. Corresponding links are included in every Published e-mail. In case of cancellation, we will immediately delete your contact details from our list.

The effectiveness of an electronic consent, as it is used for the registration for the subscription, is subject to certain requirements by law. This also includes recording your declaration of consent. We therefore log the date and time of consent, the text of the declaration of consent, the fact whether the checkbox was selected, your e-mail address and all other voluntary information. We also log the date and time of the click on the confirmation link and on the link in the confirmation e-mail. We collect this information exclusively in order to comply with legal obligations.

We cooperate with mediaprint solutions GmbH for the shipment of the print version. Your data will therefore be transmitted to mediaprint solutions GmbH. In doing so, mediaprint solutions GmbH is prohibited from using your data for any other purpose than for sending Published. mediaprint Solutions GmbH is not permitted to pass on or sell your data.

Technology Day

We would like to inform you below about the processing of personal data in connection with our online conference “Technology Day”.

Description and scope of data processing

If you would like to participate in one of our events, we require personal data from you in order to register for it:

  • First name
  • Last name
  • e-mail address
  • Company (optional)

In order to make the event accessible to you we use the digital event platform Hopin. In doing so, the following data may be processed by Hopin:

  • Registration data for the event
  • Technical data about your equipment, browsing actions.

This is necessary to allow you to access and participate in our event. You can find more information about Hopin’s data processing here: https://de.hopin.com/privacy

In individual sessions we use service providers such as Miro and Spatial.chat to enable interactive participation. Detailed information about these tools can be found in the section WHERE WE TRANSMIT DATA AND WHY.

For the Training Bites, Socreatory’s privacy policy also applies: https://www.socreatory.com/de/privacy

Purpose and legal basis of processing

Data processing is carried out to enable you to register and thus participate in our event, in accordance with Art. 6 (1) p. 1 lit. b) DSGVO. Our service provider Hopin processes the data to enable you to participate in the event, pursuant to Art. 6 para. 1 p. 1 lit. b) DSGVO.

For communication regarding the conference process, we use Hopin and Rapidmail. A possible contact via email regarding the event is based on our legitimate interest according to Art. 6 para. 1 p. 1 lit. f) DSGVO to thank you for your participation in our event and to ask you about suggestions for improvement.

MEASURES TO SERVE YOUR PROTECTION

Among others, we use your personal data in the following cases:

  • We analyse your data to protect you or your company from fraudulent activities, This may happen, for example, if you have been the victim of identity theft or if unauthorized people have otherwise gained access to your user account;

  • Our IT support works closely with you in case of technical problems to improve the reliability of our web applications. In this context, we also evaluate logs of page accesses, actions performed, etc;

  • To be able to guarantee IT security;

In order to be able to record and prove facts in the event of possible legal disputes

ON THE BASIS OF YOUR CONSENT

If you have consented to the processing of your personal data for one or more specific purposes, we may process your data. You can withdraw this consent at any time for the future without incurring any costs other than the transmission costs according to the basic tariffs (costs of your Internet connection). However, the withdrawal of consent does not affect the legality of the processing up to the withdrawal.

DUE TO LEGAL REQUIREMENTS OR IN THE PUBLIC INTEREST

As a company, we are subject to a wide variety of legal requirements (e.g. from tax legislation). In order to comply with our legal obligations, we process your personal data.

WHERE WE TRANSMIT DATA AND WHY

USE OF DATA WITHIN INNOQ

Within INNOQ only those entities that need your personal information in order to fulfil our contractual or legal obligation or to protect our legitimate interest will have access to them.

USE OF DATA OUTSIDE INNOQ

We respect the protection of your personal data and we pass on information about you only if required by law, if you have given your consent or to fulfil contractual obligations.

For the following recipients, for example, there is a legal obligation to pass on your personal data:

  • Public authorities or supervisory authorities, e.g. tax authorities, customs authorities;
  • Judicial and law enforcement authorities, e.g. police, courts, public prosecutors;
  • Lawyers or notaries, e.g. in legal disputes;
  • Chartered Accountant/ Auditors.

In order to fulfil our contractual obligations, we cooperate with other companies. These include:

  • Transport service providers and freight forwarders;
  • Organisers and training service providers, if you have registered through us for certain trade fairs or events;
  • Banks and financial service providers to handle all financial matters.
Our own service providers

In order to make our operations more efficient, we use the services of external service providers who may receive personal data from you for the purposes described, including IT service providers, printing and telecommunications service providers, debt collection, consulting or sales companies.

Important: We pay close attention to your personal data!

In order to ensure that the service providers comply with the same data protection standards as in our company, we have concluded appropriate contracts for order processing. These contracts regulate, among other things:

  • that third parties only have access to the data they need to carry out the tasks assigned to them;
  • that the service providers only grant access to your data to employees who have explicitly committed themselves to comply with data protection regulations;
  • that the service providers comply with technical and organisational measures that guarantee data security and data protection;
  • what happens to the data when the business relationship between the service provider and us is terminated

For service providers based outside the European Economic Area (EEA), we take special security measures (e.g. by using special contractual clauses) to ensure that the data is treated with the same level of caution that is exercised in the EEA. In the case of any necessary data transfer to the USA, the appropriate level of data protection is no longer guaranteed by the Privacy-Shield Agreement, but by the conclusion of the EU standard contractual clauses. We regularly check all our service providers for compliance with our specifications.

Very important: Under no circumstances do we sell your personal data to third parties!

Information on data transfer to the USA

Our website uses, in particular, tools from companies based in the USA. When these tools are active, your personal information may be transferred to the US servers of these companies. We must point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are required to release personal data to security authorities without you as the data subject being able to take legal action against this. The possibility cannot therefore be excluded that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for monitoring purposes. We have no influence over these processing activities.

Use of Crowdcast

For video conferences we use Crowdcast. The company Crowdcast, Inc. has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of Crowdcast here.

Use of Conceptboard

For collaborative editing of virtual whiteboards we use Conceptboard . The company Digital Republic Media Group GmbH has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of Conceptboard here.

Use of Google Forms

We use Google Forms and collect feedback on our training courses. The company Google LLC has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of Google here.

Use of hosting & cloud services

Our website as well as our internal systems are generally operated by the following services:

  • Amazon AWS
  • Heroku
  • Cloudflare
  • Microsoft Corporation
  • Technical errors are logged via sentry.io

Some websites are operated on webflow.com. Some static contents are operated as github pages. Presentation slides are hosted on SpeakerDeck.

We also use Slack and Trello for internal communication.

Use of Jam

For virtual events we use audio-rooms from Jam . Jam has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of Jam here.

Use of Miro

For collaborative editing of virtual whiteboards we use Miro. The company Realtimeboard, Inc. dba Miro has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of Miro here.

Use of MyFonts

We use web fonts from the provider myfonts.com. Due to the licensing terms of these font files, a request is sent to hello.myfonts.com for each request on www.innoq.com. This is a service of MyFonts Inc, 500 Unicorn Park Drive, Woburn, MA 01801, USA. Further information on data protection at MyFonts can be found here.

Use of Pitch

For presentations we use Pitch. The company Pitch Software GmbH has committed itself to maintaining a high standard of data protection in accordance with GDPR. You can find Pitch’s data protection notice here

Using the Podigee Player

For the podcasts we have embedded the podigee player.

Use of Skype

For video conferences we use Skype. The company Microsoft Corporation has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of Microsoft here.

Use of SpatialChat

For video conferences we use SpatialChat. The company Funtech Publishing Limited has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of SpatialChat here.

Use of Twitter

Functions of the Twitter service are integrated on our pages if you have consented to this. Your consent is saved in the local storage of your browser, no cookie is set and transferred to us. For the embedding, we use the do-not-track setting offered by Twitter. The functions of twitter.com are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. In the process, data is also transferred to Twitter. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. For more information, see the privacy policy of Twitter at http://twitter.com/privacy.

You can change your privacy settings on Twitter in the account settings at http://twitter.com/account/settings.

Use of YouTube

Our website uses plugins from the YouTube site operated by Google if you have agreed to this by clicking the OK button in the cookie notice. The website is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our sites equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged in to your YouTube account, you allow YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

We embed videos from YouTube with the “enhanced privacy mode”. In this mode, the videos are embedded via www.youtube-nocookie.com.

We also use YouTube to provide live streams of events and a chat.

For more information on the handling of user data, please refer to the YouTube privacy policy at https://www.google.de/intl/en/policies/privacy

Use of Whereby

For video conferences we use Whereby. The company has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of Whereby here.

Use of Zoom

For video conferences via the domain https://innoq.zoom.us we use Zoom. The company Zoom Video Communications, Inc. has committed itself to maintaining a high standard of data protection according to GDPR. You can find the privacy policy of Zoom here.

ARE YOU OBLIGED TO PROVIDE US WITH PERSONAL DATA?

In the context of the business relationship between you and <#CONTROLLER>, we require from you the following categories of personal data:

  • all necessary data for the establishment and implementation of a business relationship;
  • data required for the fulfilment of contractual obligations;
  • data that we are legally obliged to collect.

Without these data it is not possible for us to enter into or execute contracts with you.

DELETION PERIODS

In accordance with the applicable data protection regulations, we do not store your personal data longer than we need for the purposes of the respective processing. If the data is no longer required for the fulfilment of contractual or legal obligations, it will be regularly deleted by us, unless its temporary storage is still necessary. There may be the following reasons for further storage:

  • Obligations under commercial and tax law to retain data must be observed: The periods for storage, primarily in accordance with the provisions of the Commercial Code and the Fiscal Code, are up to 10 years.
  • To obtain evidence in the event of legal disputes within the framework of statutory limitation periods: in civil law, statutory limitation periods may be up to 30 years, with the regular limitation period occurring after three years.

YOUR RIGHTS

Within the scope of processing your personal data, you also have certain rights. More detailed information can be found in the corresponding provisions of the General Data Protection Regulation (Articles 15 to 21).

RIGHT TO INFORMATION AND CORRECTION

You have the right to obtain information from us on which of your personal data we process. If this information is not (no longer) correct, you can ask us to correct the data, or, if it is incomplete, to complete it. If we have passed on your data to third parties, we will inform the relevant third parties in the event of a corresponding legal situation.

RIGHT TO DELETION

You can request the immediate deletion of your personal data under the following circumstances:

  • When your personal information is no longer needed for the purposes for which it was collected;
  • If you have revoked your consent and there is no other legal basis for data processing;
  • If you object to the processing and there are no overriding legitimate reasons for data processing;
  • If your data is processed unlawfully;
  • If your personal data must be deleted in order to comply with legal obligations.

Please note that before deleting your data we must check whether there is not a legitimate reason for processing your personal data.

RIGHT TO RESTRICTION OF PROCESSING (“RIGHT TO BLOCK”)

You may request us to restrict the processing of your personal data for one of the following reasons:

  • If you dispute the accuracy of the data until we have had the opportunity to verify the accuracy of the data;
  • If the data is processed unlawfully, but instead of being deleted, you merely request the restriction of the use of personal data;
  • If we no longer need the personal data for the purposes of processing, but you still need them to assert, exercise or defend in the course of legal claims;
  • If you have filed an objection against the processing and it is not yet clear whether your legitimate interests outweigh ours.

RIGHT TO OBJECT

RIGHT OF OBJECTION IN INDIVIDUAL CASES

If the processing is carried out in the public interest or on the basis of a balance of interests, you have the right to object to the processing for reasons arising from your particular situation. In the event of an objection, we will not process your personal data further, unless we can prove compelling reasons for processing your data, which outweigh your interests, rights and freedoms, or because your personal data serve to assert, exercise or defend legal claims. The objection shall not preclude the legality of the processing carried out up to the time of the objection.

OBJECT AGAINST THE USE OF DATA FOR ADVERTISING PURPOSES**](https://www.innoq.com/de/datenschutz-20200608/#werbewiderspruch)

In cases where your personal information is used for advertising purposes, you can object to this form of processing at any time. We will no longer process your personal information for these purposes.

The objection can be made form-free and should be addressed to:

innoQ Deutschland GmbH Krischerstr. 100 40789 Monheim GERMANY Email: info@innoq.com

RIGHT TO DATA PORTABILITY

Upon requests, you have the right to receive personal data that you have given us for processing in a transferable and machine-readable format.

RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY (ART. 77 GDPR)

We try to process your requests and claims as quickly as possible in order to protect your rights appropriately. Depending on the frequency of enquiries, however, it may take up to 30 days before we can provide you with further information about your request. If it should take longer, we will inform you promptly of the reasons for the delay and discuss the further process with you.

In some cases we may not or cannot give you any information. If legally permissible, we will inform you of the reason for refusing to disclose the information.

However, should you not be satisfied with our answer and responses or should you be of the opinion that we are violating the current data protection law, you are free to file a compliant with our Data Protection Officer as well as the relevant supervisory authority. The supervisory authority responsible for us is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen Postfach 20 04 44 40102 Düsseldorf GERMANY Tel.: 0211/38424–0 Fax: 0211/38424–10 E-Mail: poststelle@ldi.nrw.de